whonami.com Help Center, Cheap domain Names, domain hosting, domain registration information

whonami.com Help Center, Cheap domain Names, domain hosting, domain registration information

Version 2.0

Frequently Asked Questions

My Account Articles

Upgrade Your Browser

Because of the POODLE vulnerability , we've had to completely disable SSL 3.0...

Create a WHONAMI-Cheap Domain Registration Service Account

Most customers create a WHONAMI-Cheap Domain Registration Service account during the...

I Know My Password but Cannot Log In

If you're sure you have the correct information to log in to your account, verify that...

Merge WHONAMI-Cheap Domain Registration Service Accounts

If you'd like to merge WHONAMI-Cheap Domain Registration Service accounts, contact...

"We locked your account due to too many incorrect login attempts."

When logging in to your WHONAMI-Cheap Domain Registration Service account, you can...

Do you accept payment by wire transfer?

Yes. You can pay for WHONAMI-Cheap Domain Registration Service orders with a wire...

Forgot your username to log in to WHONAMI-Cheap Domain Registration Service?

If you cannot log in to your WHONAMI-Cheap Domain Registration Service account, we can...

I Cannot Log in to My WHONAMI-Cheap Domain Registration Service Account

If you're having problems logging in to your account, one of the following topics...

WHONAMI-Cheap Domain Registration Service Account Locked

If you think your WHONAMI-Cheap Domain Registration Service account is locked, you...

WHONAMI-Cheap Domain Registration Service Gift Cards

WHONAMI-Cheap Domain Registration Service no longer offers new gift cards. However,...

Change Your Credit Card Billing Address

If you've moved, you can change your credit card's billing address to prevent any...

Change Your Auto Renew Payment Method

If you have products set to auto renew, you can change the payment method they use for...

Find Your WHONAMI-Cheap Domain Registration Service Receipts

You can find receipts for all of your WHONAMI-Cheap Domain Registration Service...

Opting out of Non-Promotional Emails

We occasionally email customers to notify them of changes to their accounts. We also...

Change the Language of Your WHONAMI-Cheap Domain Registration Service Account

You can change which language your account and product interfaces display in. In...

Request a Refund

You can request a refund for WHONAMI-Cheap Domain Registration Service purchases by...

Check Your Good as Gold Balance

After you've added funds to your Good As Gold account, you can check its balance to...

Contact WHONAMI-Cheap Domain Registration Service Customer Support

Stuck? Need help? Contact our world-class customer support by phone. Phone support...

Which browsers work with your products?

We want our websites and applications to be pixel-perfect in the most popular desktop...

Change Your Account's Phone Number

You can change your account's phone number if you get a new one. Changing your...

Advertising Credits

We no longer offer free advertising credits with purchases.

Google Chrome: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Safari: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Firefox: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Internet Explorer: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Pay for Your Account with PayPal

If your geographic location supports PayPal , you can pay for your WHONAMI-Cheap...

What is my customer number?

You might need your customer number to log in to your account or contact our support...

WHONAMI-Cheap Domain Registration Service Support Phone Numbers

Country Technical Support Australia 02 9355 7493...

Add Payment Methods to Your WHONAMI-Cheap Domain Registration Service Account

You can add payment methods (e.g. credit cards and bank accounts) to your account that...

Accept a Request to Access Your Account

If you receive an email from WHONAMI-Cheap Domain Registration Service that someone is...

Add Money to Good as Gold

Good As Gold lets you to transfer funds directly between your bank account and ours,...

Cancel a Product

If you no longer want a product you've purchased, you can cancel it. When signed...

Change Your Support PIN

Your Support PIN identifies you as the owner of your account. You can quickly change...

Do you accept payment by check?

No. We no longer accept physical checks as a payment method. You can pay using a...

Cancel a Domain Name

If you no longer want a domain name, you can cancel it. Log in to your...

Accept an Invitation to Access Another Person's WHONAMI-Cheap Domain Registration Service Account

If you receive an email from WHONAMI-Cheap Domain Registration Service saying that...

I Updated My Account Email Address, but Am Still Getting Messages at My Old Address

If you're getting messages from us at an old email address, here's how to check and...

Safari on iPhone and iPad: Clear Cache

If you're having problems viewing your website, you can try clearing your cache and...

What is Value Added Tax (VAT)?

Value Added Tax (VAT) is a location-based tax residents of the European Union (EU) are...

My Products Page Isn't Working

Your My Products page isn't working as expected, and you may not see the options you...

Enable Two-Step Verification

You can increase your account's security by using two-step verification. When you...

Delete Products in My WHONAMI-Cheap Domain Registration Service Account

If you no longer want a specific product in your account, you can cancel it. More...

Change a Payment Method

Your payment methods are associated with products in your account. To change a payment...

Delete a Payment Method

When a payment method is not associated with any products in your account, you can...

Close My WHONAMI-Cheap Domain Registration Service Account

If you want to close your WHONAMI-Cheap Domain Registration Service account, contact...

Change Your Billing Information

You can change any of your account's billing information (credit card number, etc.) by...

Turn on Auto Renew

To make sure your products renew, you can set them up to auto renew on their...

Turn off Auto Renew

If you don't want to cancel a product but want to make sure it doesn't renew, you can...

I Didn't Receive My Two-Step Verification Code

If you're using two-step verification and aren't receiving the codes we send you, use...

Turn off Two-Step Verification

Follow these steps to turn off two-step verification. The steps are different...

Submitting a Change of Account/Email Update Form

If you cannot access the email address associated with your account and cannot verify...

Access Another Person's Account as a Delegate

Once you've been given delegate access to another person's WHONAMI-Cheap Domain...

Remove a Delegate User from Your Account

When you give someone delegate access to your account, you can remove them at any...

Which products support delegate access?

People who have delegate access to another person's account can manage the following...

Performing a Traceroute in Mac OS X

If you are running Mac® OS X, you can use the Network Utility application, which...

Open My Product

Before you can use your WHONAMI-Cheap Domain Registration Service domain or program,...

Renew Your Domains or Accounts              

You can manually renew your WHONAMI-Cheap Domain Registration Service products at any...

Reporting Abuse              

WHONAMI-Cheap Domain Registration Service takes internet safety seriously. Learn about...

Update Your Account Password              

You can update your password after logging in to your account. If you forgot your...