The Domain Backorders service does not guarantee you will acquire a domain name. When you place a backorder, we attempt to acquire the domain name for you when it becomes available for registration.
Each backorder comes with Domain Monitoring, a useful service that lets you track the domain name. It keeps you in the loop on that domain name’s expiration date and any changes to its status.
If a backordered domain name becomes available, but our service fails to acquire it, you can reassign the backorder to another domain name or request a refund from our support team. If we are not able to acquire your domain name, we notify you by email.